Legal Information

Terms & Conditions

Last updated: May 2026

Welcome to Jungle Flight Zipline

Operated by Jungle Flight Chiangmai Co., Ltd. (TAT License No. 24/00882), these Terms and Conditions govern your use of our website, services, and adventure activities. By making a booking or participating in our activities, you agree to be bound by these terms.

Payments processed by:

Stripe

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JUNGLEFLIGHT

Participation Requirements

Please review before booking

The following conditions may prevent participation:

  • Pregnancy
  • Heart disease, high blood pressure, or other serious medical conditions (including diabetes, epilepsy, asthma, or congenital diseases)
  • Recent surgery or injuries (within the past 12 months), especially involving the back, hips, legs, knees, or feet
  • Under the influence of alcohol or drugs
  • Severe fear of heights

Age

4 – 70 years old

Must be fully 4 years old on the activity date

Weight limit

Maximum 120 kg

Zipline, Roller, and Luge

Final determination of fitness to participate is at the discretion of our safety staff.

Weather Conditions Policy

Rain, storms, and safety

  • All activities operate as normal in rainy conditions.
  • Rain is not considered a valid reason for cancellation or refund. However, customers may reschedule their time or date (subject to availability).
  • In case of strong winds, storms, or unsafe weather conditions, the company reserves the right to temporarily suspend operations until it is safe to proceed.
  • By confirming the booking, customers acknowledge and accept these weather conditions, and all operations are subject to on-site staff discretion.

Cancellation Policy

5 sections

Cancellation Notice

Cancellations will be accepted when initiated at least 24 hours before the scheduled play time. Full refund will be provided for cancellations made within the notice period.
24 hours notice required

Unintentional Cancellations

In case of unintentional cancellation such as accident or fever, the guest needs to provide a medical certificate or related document to get the refund of the purchase.
Medical certificate required

No-Show Policy

No show on the pick-up time and no notification in advance will result in no refund being given in any case.
No refund for no-shows

Date/Time Changes

Changing the Play Date or Play Time will incur the following charges:

  • 300 THB/person - within the pick-up zone
  • 500 THB/person - outside the transfer zone area
Additional transport fee applies

Third-Party Purchases

If you purchased the ticket NOT from our website, the cancellation policy may be different as it will depend on the distributor/agent itself. Please contact them directly for their specific cancellation terms.
Contact your booking agent for their policy

Contact Information

Have questions about these terms? Get in touch with us.

Jungle Flight Zipline

Jungle Flight Chiangmai Co., Ltd. (TAT License No. 24/00882)

info@jungleflightchiangmai.com+66(0)61-417-4498, +66(0)61-394-9844

24/1 Soi 7 Rachamankha Road, T.Prasing, Chiang Mai 50200

Payment inquiries

Jungle Flight Zipline — contact the email on your booking confirmation or use Contact Us.

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