How do I book a zipline experience?

You can book directly through our website by selecting your preferred package, date, and time. Simply click the "Book Now" button, fill in your details, and complete the payment. You will receive a confirmation email immediately after booking.

Can I modify or cancel my booking?

Bookings can be modified or cancelled up to 24 hours before your scheduled activity. Please contact our customer service team for assistance. Cancellations made within 24 hours of the activity are non-refundable.

Do I need to print my booking confirmation?

No, you can show your booking confirmation on your mobile device. Just present your booking reference number or the QR code from your confirmation email.

Is hotel pickup included?

Yes. Most packages include complimentary hotel pickup and drop-off from central Chiang Mai and designated zones. Contact us for private transfer options from other areas.

What are the weight and age requirements?

For your safety, all participants should weigh between 15 and 120 kg. Children aged 4 and above are welcome when accompanied by an adult.

Is it safe for people with a fear of heights?

Many guests with mild fear of heights complete our courses successfully. Our professional guides provide encouragement and support throughout. However, if you have severe acrophobia, please consult with our team before booking.

What safety equipment is provided?

We provide all necessary safety equipment, including harnesses and helmets. All equipment meets international safety standards and is inspected daily by trained technicians.

Can pregnant women participate?

Unfortunately, pregnant women cannot participate in zipline activities for safety reasons. As all activities require a harness, we do not offer any suitable alternatives for pregnant guests.

How long does the activity take?

Duration depends on your chosen package. The full course takes approximately 2.5-3 hours. Shorter packages range from 1-2 hours. Please arrive 30 minutes before your scheduled time.

Wear comfortable, lightweight clothing that allows freedom of movement. Closed-toe shoes are required (sneakers or sports shoes recommended). Avoid loose jewelry, scarves, or anything that could get caught.

Can I bring my camera or phone?

Yes, you can bring cameras or phones, but they must be secured with a strap. We also offer professional photo and video packages captured by our staff at key points along the course.

Is there food available at the park?

Yes! We have a restaurant serving Thai and international cuisine. Some packages include a complimentary meal. However, there are no refreshment stations along the course; refreshments are available at the restaurant.

What is included in each package?

Each package includes safety equipment, professional guides, insurance, and transfer (where specified). Packages vary in the number of platforms, activities, and whether meals are included. Check each package description for details.

Are there discounts for groups?

Yes, we offer special rates for groups of 10 or more. Please contact us directly for group pricing and availability.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) through our secure Stripe payment gateway. Payment is in Thai Baht.

Do you offer refunds for bad weather?

Yes, if we cancel due to severe weather conditions, you will receive a full refund or can reschedule to another date. Light rain does not typically affect operations.

FAQ

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Before
You Fly

Field manual

Answers are grouped by topic. Pick a section from the left on desktop, or use the topic strip below on mobile. Open any question to read the full answer.

16 questions · 4 topics

Section 01

Booking & Reservations

4 answers in this topic.

Section 02

Safety & Requirements

4 answers in this topic.

Section 03

The Experience

4 answers in this topic.

Section 04

Packages & Pricing

4 answers in this topic.

KnowBeforeYou Fly

Know
Before
You Fly